Secure Email Configuration, Mac Keychain SSL

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Secure Email Keychain Fix: MacOS 10.2.x

Secure Domain Email Customers: If your secure email account with us uses a domain name other than 4securemail.com, simply use your domain instead of 4securemail.com wherever it appears in the instructions or the examples given. If you have purchased your own IP address & certificate, you may substitute any reference of mail.4securemail.com with your mail host name, e.g. mail.yourdomain.com.

This item provides information on these topics:
  1. Step 1: Go to Utilities
  2. Step 2: Go to Keychain Access
  3. Step 3: Editing your Keychain
  4. Step 4: Locate the Eudora Folder
  5. Step 5: Delete the Eudora Settings
  6. Step 6: Continue on to the Eudora setup
  7. Manufacturer Technical Support

This document will help you to update the Mac Keychain when configuring Eudora accounts to the 4SecureMail secure email hosting system.

Click here to go to the Mac OS 10.2.x Eudora Secure Email documentation.

Click here for Eudora configuration documentation for secure email accounts/other Operating Systems.

Step 1: Go to Utilities

If you are not at "Finder," click on your blank Desktop space. You will know that you are at Finder when you see "Finder" in bold text next to the "Apple" pulldown menu on the top bar. Click on "Go" then click on "Applications."

mac keychain screenshot

Step 2: Go to Keychain Access

Once you are in the "Applications" folder, expand the "Utilities" folder and open the "Keychain Access" application.

mac keychain screenshot

Step 3: Editing your Keychain for SSL

This step is in four parts, depending on what you see:

3a. If asked to create a keychain, click Cancel; go to step 4

3b. If the login keychain is locked AND you do not know the password, stop here. If you do not know the password for logging into your computer, then you are likely not the administrator for that computer and will need the admin to install and set up your Mac's software. If you, in fact, are the admin, yet don't have administrative access, then you will have to reset the password on the system. Given this situation, you will need to consult you IT resources.

3c. [See Note below in this Step] If the login keychain has a mail.4securemail.com certificate and password, highlight both and click Delete. Click Delete again at the "Are you sure" prompt, quit Keychain Access, then proceed to Step 4. If there are no other items in the keychain, go to step 3d. If there are other items, go to Step 4.

3d. [See Note below in this Step] If the keychain is empty, click the "Keychains" icon at right of panel and highlight the "Keychain" file. Pulldown the "File" menu, choose "Delete [keychainfilename]" (if there is no Keychain file there, goto step 4). At the "Delete Keychain" screen, click "Delete References & Files" (DO NOT choose "Delete References" at that prompt; "Delete References & Files" is the correct choice).

NOTE: The System Keychain can contain multiple Internet and application passwords, certificates, etc. For instance, one of your keychains might hold your AIM and ICQ passwords. In a case where you have items in the keychain other than the mail.4securemail.com certificate and password, it is not advised to delete that entire keychain (Step 3d). Failing to delete it, however, will give you different prompts when you go on to do the Eudora setup again. However, if you have followed these instructions, you should be able to get Eudora working correctly, even without seeing all the other prompts in the Eudora setup documentation.

Step 4: Locate the Eudora Folder

Quit Keychain Access.

Locate the folder called "Eudora Folder." This folder should be in your "Documents" folder. To get here, make sure you are in the "Finder," click on "Go," and then "Home." You should see the "Documents" folder here. If you do not see it there, go to the "Finder," click on "File" and then "Find." Then search for "Eudora Folder."

IMPORTANT: This is neither the "Eudora Application Folder", nor the folder called "Eudora". This is specifically the folder called "Eudora Folder," which contains your Eudora settings, email, address books, and other data Eudora creates.

mac keychain screenshot

Step 5: Delete the Eudora Settings

Drag the "Eudora Settings" file to the trash, but DO NOT empty the trash until your Eudora account is working properly. This way, if need be you can restore your settings.

mac keychain screenshot

Step 6: Continue on to the Eudora setup

You are now ready to re-create your Eudora secure email account setup using the Mac OS 10.2.x Eudora Configuration documentation.

Manufacturer Technical Support

For technical support from Apple, please visit http://www.apple.com/support/.


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