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Keychain Fix: MacOS 10.3.x

Secure Domain Email Customers: If your secure email account with us uses a domain name other than 4securemail.com, simply use your domain instead of 4securemail.com wherever it appears in the instructions or the examples given. If you have purchased your own IP address & certificate, you may substitute any reference of mail.4securemail.com with your mail host name, e.g. mail.yourdomain.com.

This item provides information on these topics:

  1. Step 1: Go to Utilities
  2. Step 2: Open the Keychain Access
  3. Step 3: Keychain
  4. Step 4: Editing your Keychain
  5. Step 5: Locate the Eudora Folder
  6. Step 6: Delete the Eudora Settings
  7. Step 7: Continue on to Eudora setup
  8. Manufacturer Technical Support
  9. For Further Assistance

This document will help you to update the Mac Keychain when configuring Eudora accounts to the mail.4securemail.com system.

If you wish to go to the Mac OS 10.3.x Eudora Configuration documentation, of if you wish to go to Eudora configuration documentation for other operating systems, click here.

Step 1: Go to Utilities

If you are not at "Finder," click on your blank Desktop space. You will know that you are at Finder when you see "Finder" in bold text next to the "Apple" pulldown menu on the top bar. Click on "Go" then click on "Utilities."

Step 2: Open the Keychain Access

Open "Keychain Access" to access the Keychain options.

Step 3: Keychain

Click "Show Keychains" icon on right of Keychain window. Then click the keychain titled "login."

Step 4: Editing your Keychain

This step is in three parts, depending on what you see:

4a. If the login keychain is locked AND you do not know the password, stop here. If you do not know the password for logging into your computer, then you are likely not the administrator for that computer and will need the admin to install and set up your Mac's software. If you, in fact, are the admin, yet don't have administrative access, then you will have to reset the password on the system. Given this situation, you will need to contact your IT resource.

4b. If the login keychain has a mail.4securemail.com certificate and password, highlight both and click Delete. Click Delete again at the "Are you sure" prompt, quit Keychain Access, then proceed to Step 5.

4c. If the login keychain does not have a mail.4securemail.com certificate and password, quit Keychain Access, then proceed to step 5 (there may be other items in the keychain; ignore these).

Step 5: Locate the Eudora Folder

IMPORTANT: This is neither the "Eudora Application Folder", nor the folder called "Eudora". This is specifically the folder called "Eudora Folder," which contains your Eudora settings, email, address books, and other data Eudora creates.

To open the "Eudora Folder,"
1. Go to "Finder" by clicking on the blank area of your Desktop.
2. Click on the "Go" menu and select "Home."
3. Open the "Documents" folder.
4. Open the "Eudora Folder."

Step 6: Delete the Eudora Settings

Drag the "Eudora Settings" file to the trash, but DO NOT empty the trash until your Eudora account is working properly. This way, if need be you can restore your settings.

Step 7: Continue on to Eudora setup

You are now ready to re-create your Eudora setup using the Mac OS 10.3.x Eudora Configuration documentation.

Manufacturer Technical Support

For technical support from Apple, please visit http://www.apple.com/support/.